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Jacksons Estate Agents

Case Study

About Jacksons Estate Agents

Jacksons is South London’s largest independent estate agent with a network of 12 offices in the area. Founded 20 years ago by managing director Tony McVeigh in Balham, the company’s philosophy is to deliver a high level of personal service and customer care coupled with dedication, enthusiasm and professionalism.

After 9 years in the business the company opened a second office in Earlsfield, closely followed by another in Streatham in 2007. Since then there has been a steady growth and the business now has a major presence in South London with offices in Battersea, Abbeville Village, Clapham Common, East Dulwich, Tooting Bec, Wandsworth Common, Wandsworth Town and Wimbledon.

The Problem

Award winning estate agents, Jacksons has a philosophy to deliver a high level of personal service and customer care coupled with dedication, enthusiasm and professionalism. Access to IT systems and services are key to helping their staff to exceed expectations time and time again.

Simon Scott, Director at Jacksons explains how the organisation came to work with Hosts Unlimited. “We had outsourced our IT for many years on the basis that we knew it would reduce the pressure on our internal teams and keep their focus on serving our customers. However, one of the biggest challenges that we faced over the years with suppliers was seeing through all the technical jargon. Of course we wanted to make sure we had the infrastructure we needed but we often found ourselves being coaxed into making new and sometimes significant investments to ensure our on-premise IT systems kept up to date with the latest technology.”

The Solution

Instead of advocating a significant capital investment in new IT infrastructure, Hosts Unlimited recommended moving Jacksons’ environment into the cloud. This would enable Jacksons to benefit from the latest technology and ensure that they wouldn’t be liable for any refresh requirements, just one monthly OpEx cost.

The solution provided by Hosts utilises the latest Citrix technology to deliver Windows applications and desktops in real time, to any user on any device while keeping valuable information locked down in the data centre. “With 12 offices spread across South London, it’s important that our staff can securely access the same applications and files from wherever they are based,” explains Simon Scott. “Even if someone is out of the office valuing a property or conducting a viewing with a potential buyer, the Citrix environment allows the entire team to access any documentation they need when they need it. Not only does this real-time access to our data and applications deliver certain productivity efficiencies, it also helps our team to put the customer front and centre and provide a first class service.”

"As well as providing a virtual desktop environment, Hosts also transitioned Jacksons’ server infrastructure into the cloud, providing them with a more scalable and flexible solution. “Our data centres are equipped with the latest technology to ensure that all the services we provide to our clients including Jacksons are available and secure,” comments Andrew Wayman, Managing Director at Hosts Unlimited.

"Our data centres are equipped with the latest technology to ensure that the services we provide to Lamberts and our other clients are available and secure.”

Powered by CommVault’s award winning software, Hosts provides a fully managed back up and archiving solution for Jacksons’ entire business which prevents the risk of data loss. The online backup solution captures backups of all the data stored on the server and staff devices. It also takes care of archiving for the company’s email and then stores all of the data captured in the data centre.

In addition to providing the virtualised environment, backup and archiving, Hosts is also providing Jacksons with broadband for each of its satellite offices and offers IT support services and VoIP telephony through sister company SDT Limited. “With more than 60 staff using our IT systems it was important that we had a support contract in place to provide fast and efficient resolutions for any queries or issues that came across. It made complete sense for that support to be provided by SDT to maintain consistency and continuity of service for our business,” explains Simon Scott.

The Results

The system that we have in place is not only extremely reliable, it is also very flexible and can be scaled up at a moment’s notice. As our business has grown over the years we have been able to add new sites and new members to our team with minimum disruption and get them up and running straight away.”

“We’ve been working with Hosts Unlimited and SDT for over 5 years and have been extremely impressed with their service and professionalism throughout that time. After having gone through periods with our IT where something went wrong regularly, it’s refreshingly stress free working with Andrew and his team. It’s a partnership that I’m sure will continue long into the future,” concludes Simon Scott.

“Unlike a lot of suppliers that we’ve worked with in the past, Hosts Unlimited has earned our trust and we have complete confidence that we won’t get bamboozled into making any more unnecessary and costly investments in our IT,” said Simon Scott.

Web Hosting Experts

Hosts Unlimited have harnessed the power of Virtualisation and cloud technology to better manage IT capacity, provide better service levels and to streamline IT processes for all our customers at an extremely competitive price, thereby offering a preferred alternative to dedicated servers and on-premise solutions.

Our virtual private servers (VPS) offer the power and freedom of a dedicated server at a fraction of the cost. Through our VPS packages, we can provide the choice of operating systems, compute resources and tiered storage integrated into a private, public or hybrid network to suit any requirement.

Hosting doesn’t stop at Server hosting. Our services extend to hosted virtual desktops (Citrix Xenapp), on-line backups, VoIP telephony and SaaS software deployment for most Microsoft and other applications all for a single monthly cost per user.

We specialise in providing individual solutions tailored to our clients’ specific requirements.

Get in touch with Hosts Unlimited today by calling us on +44 (0)118 334 1399 / +44 (0)203 750 6050 or by emailing us at info@hosts-unlimited.com